{"id":10481,"date":"2026-01-20T17:53:34","date_gmt":"2026-01-20T08:53:34","guid":{"rendered":"https:\/\/careers.zen.group\/?post_type=awsm_job_openings&#038;p=10481"},"modified":"2026-03-24T10:11:26","modified_gmt":"2026-03-24T01:11:26","slug":"spanishlanguage-customer-support","status":"publish","type":"awsm_job_openings","link":"https:\/\/careers.zen.group\/en\/job\/spanishlanguage-customer-support\/","title":{"rendered":"Spanish Language Customer Support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Why we are hiring<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Since its launch, the Spanish version of ZenMarket has seen significant growth among users worldwide. To support our expanding community, we are seeking a Spanish native speaker proficient in both Japanese and English.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will serve as a vital link between our domestic operations and our international .customers, managing email inquiries, translation projects, and small-scale projects or workflow improvements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Main Duties<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u30fbHandling multilingual customer inquiries (only via chat)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30fbCooperation and reporting with other teams when handling complaints<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30fbManagement of remote operators (part-time staff)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30fbOther related duties (e.g., translation)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who We Are Looking For<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Must-Have Skills<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Native level proficiency in Spanish.<\/li>\n\n\n\n<li>Japanese proficiency: Business level (appx.JLPT N2 or better)<\/li>\n\n\n\n<li>English proficiency: Business level (TOEIC 800 or higher).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Preferred Skills<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience in translation.<\/li>\n\n\n\n<li>Work experience at small to medium-sized enterprises.<\/li>\n\n\n\n<li>Experience in the cross-border EC industry or Customer Support.<\/li>\n\n\n\n<li>Basic knowledge of HTML.<\/li>\n\n\n\n<li>Proficiency in other languages.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Personality<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Independent Thinker:<\/strong> Able to act spontaneously, possesses excellent communication skills, has office work experience, and approaches work with a positive attitude.<\/li>\n\n\n\n<li><strong>Team Player:<\/strong> Values teamwork and understands the importance of cooperating to achieve common goals.<\/li>\n\n\n\n<li><strong>Computer Literacy:<\/strong> Can operate computers smoothly for work and is willing to learn new skills or software to improve efficiency.<\/li>\n\n\n\n<li><strong>Global Perspective:<\/strong> Enjoys professional interaction with people of different ages and nationalities.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">About Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active employees across our headquarters and logistics centers. With a diverse workforce representing more than 34 nationalities, we support the international market in purchasing products from Japan and help Japanese companies sell their products overseas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ZenGroup currently operates the following six services:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ZenMarket<\/strong>: A proxy-buying platform that enables international customers to shop in their own language on major Japanese e-commerce sites such as Mercari, Yahoo Auctions, Yahoo Shopping, and more.<\/li>\n\n\n\n<li><strong>ZenPlus<\/strong>: An e-commerce marketplace that connects over 3,000 small to mid-sized Japanese businesses with international customers.<\/li>\n\n\n\n<li><strong>ZenPromo<\/strong>: A promotional service that helps Japanese companies refine their international marketing strategies and build global brand awareness.<\/li>\n\n\n\n<li><strong>ZenPop<\/strong>: A monthly subscription box service offering curated stationery items that highlight Japanese\u00a0<em>kawaii<\/em>\u00a0culture and other cultural elements.<\/li>\n\n\n\n<li><strong>ZenLink<\/strong>: An HTML tag-based service for Japanese e-commerce companies that enables their products to be purchased on ZenMarket, driving international web traffic to their stores.<\/li>\n\n\n\n<li><strong>ZenStudio<\/strong>: A creative agency specializing in web design and video production, supporting businesses entering digital media or enhancing their e-commerce presence to meet modern trends.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Today, our platform has over 2 million registered users, is available in 19 languages, and serves customers in over 181 countries across six continents\u2014delivering Japanese products to the world.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Position<\/strong><\/td><td>Spanish language customer support<\/td><\/tr><tr><td><strong>Department<\/strong><\/td><td>Operations department<\/td><\/tr><tr><td><strong>Contract Type<\/strong><\/td><td>Full-time (Permanent)<\/td><\/tr><tr><td><strong>Positions Available<\/strong><\/td><td>1<\/td><\/tr><tr><td><strong>Working Hours<\/strong><\/td><td>Shift schedule:<strong> <\/strong>rotational, with Sundays always off. Schedules are provided monthly.<br>Standard working hours: 9:15 AM &#8211; 6:15 PM (8 working hours \/ 1 hour break)<br>Flextime available: start work anytime between 7:00 AM &#8211; 10:00 PM, with up to 2 hours of break time per day.<br>*Standard working hours apply during the initial training period (approx. 2 months).<\/td><\/tr><tr><td><strong>Work Location<\/strong><\/td><td>Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan<br>On-site<\/td><\/tr><tr><td><strong>Access<\/strong><\/td><td>Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins<\/td><\/tr><tr><td><strong>Salary<\/strong><\/td><td>Based on previous experience and ability<br>\u30fbBonus: twice a year (June and December)<br>\u30fbSalary evaluation: once a year<br>\u30fb3-month probationary period (Salary same as above)<br>\u30fbIf the required period of employment is not met, the employee will not be eligible for their initial bonus.<\/td><\/tr><tr><td><strong>Other Allowances<\/strong><\/td><td>\u30fbOvertime (paid by minute)<br>\u30fbTransportation allowance (up to \u00a530,000\/month)<\/td><\/tr><tr><td><strong>Days Off &amp; Vacation Leave<\/strong><\/td><td>\u30fb5-day workweek (Shift Schedule)<br>\u30fbNew Year holiday (4 days)<br>\u30fbPaid leave (26 days in year 1)<br>\u30fbCongratulatory and condolence leave<br>\u30fbMaternity\/paternity leave<br>\u30fbChild care leave<br>\u30fbPersonal day leave<br><br>*Work is required on national holidays, excluding the New Year holiday.<br><\/td><\/tr><tr><td><strong>Benefits<\/strong><\/td><td>\u30fbComplete social insurance (workers&#8217; compensation, employment, health, welfare pension)<br>\u30fbBusiness casual dress code\uff08no suit required\uff09<br>\u30fbTraining system (job-specific, level-specific training)<br>\u30fbJapanese\/English lessons<br>In-house club activities (karaoke, day camp, etc.)<br>\u30fbMonthly company events<br>\u30fbFree tea and coffee<\/td><\/tr><tr><td><strong>Regarding Paid Vacation<\/strong><\/td><td>26 days of paid leave are provided from the first year, with the number increasing annually.<br>In 2024, the paid leave usage rate exceeded 80%.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Selection Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1st Interview<\/strong> (Recruiting Team)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Online or In-person (45-60 min).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Logic test + Customer support test (Logic test is not conducted during online interviews)<br>\u2193<br><strong>2nd Interview<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In-person (45-60 min)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Travel expenses up to 27,000 JPY available for candidates outside the Kansai region<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Logic Test + Translation test<br>\u2193<br><strong>3rd Interview<\/strong> (HR Planning Team)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Online or In-person (45-60 min).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Situation Test<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why we are hiring Since its launch, the Spanish version  [&#8230;]<\/p>\n","protected":false},"author":17,"featured_media":6832,"template":"","meta":[],"class_list":["post-10481","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-customer-support","service-zenmarket","carrer-level-staff-level","location-chuo-ward-osaka-headquarters"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/awsm_job_openings\/10481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/users\/17"}],"wp:attachment":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/media?parent=10481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}