{"id":10485,"date":"2026-01-23T13:02:28","date_gmt":"2026-01-23T04:02:28","guid":{"rendered":"https:\/\/careers.zen.group\/?post_type=awsm_job_openings&p=10485"},"modified":"2026-03-24T09:56:13","modified_gmt":"2026-03-24T00:56:13","slug":"german-english-language-customer-support","status":"publish","type":"awsm_job_openings","link":"https:\/\/careers.zen.group\/en\/job\/german-english-language-customer-support\/","title":{"rendered":"German & English Language Customer Support\u00a0"},"content":{"rendered":"\n

Why We Are Hiring<\/strong><\/h2>\n\n\n\n

The German language version of ZenMarket was launched in 2023 and has grown considerably ever since. As our community expands, we are once again looking for a German, Japanese, and English-speaking customer support professional to join our team.<\/p>\n\n\n\n

At ZenGroup, our support team thrives on multilingual communication. If you are looking to utilize your language skills in a truly international business setting, this is the perfect role for you. Grow your career with us here in Japan and discover the exciting world of E-commerce<\/p>\n\n\n\n

Main Duties<\/h2>\n\n\n\n
    \n
  • Handling multilingual customer inquiries (only via chat) <\/li>\n\n\n\n
  • Cooperation and reporting with other teams when handling complaints.<\/li>\n\n\n\n
  • Management of remote operators (part-time staff).<\/li>\n\n\n\n
  • Other related duties (e.g., translation).<\/li>\n<\/ul>\n\n\n\n

    Who We Are Looking For<\/strong><\/h2>\n\n\n\n

    Must-Have Skills<\/strong><\/h3>\n\n\n\n
      \n
    • Native level proficiency in German (Mother tongue).<\/li>\n\n\n\n
    • English proficiency:Business level(<\/strong>TOEIC 800 or higher) <\/strong>Certification not required<\/em>.<\/li>\n\n\n\n
    • Japanese proficiency:Business level (JLPT N2 or better).<\/strong><\/li>\n<\/ul>\n\n\n\n

      Preferred Skills<\/strong><\/h3>\n\n\n\n
        \n
      • Translation experience <\/li>\n\n\n\n
      • Work experience at small to medium-sized enterprises.<\/li>\n\n\n\n
      • Experience in the cross-border EC industry or Customer Support.<\/li>\n\n\n\n
      • Basic knowledge of HTML.<\/li>\n\n\n\n
      • Proficiency in other languages.<\/li>\n<\/ul>\n\n\n\n

        Personality<\/strong><\/h3>\n\n\n\n
          \n
        • Independent Thinker: Able to act proactively with independent thought, possesses excellent communication skills for smooth cooperation, has office work experience, and approaches work with a positive attitude.
          <\/li>\n\n\n\n
        • Team Player: Values building trust with team members and finds joy in achieving common goals together.
          <\/li>\n\n\n\n
        • Adaptability to IT Skills: Can smoothly operate computers for work and has the drive to actively learn new tools\/software to improve efficiency.
          <\/li>\n\n\n\n
        • Global Mindset: Enjoys professional interaction in a global environment with people of different ages, nationalities, and cultures.<\/li>\n<\/ul>\n\n\n\n

          About Us<\/h2>\n\n\n\n

          ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active employees across our headquarters and logistics centers. With a diverse workforce representing more than 34 nationalities, we support the international market in purchasing products from Japan and help Japanese companies sell their products overseas.<\/p>\n\n\n\n

          ZenGroup currently operates the following six services:<\/p>\n\n\n\n

            \n
          • ZenMarket<\/strong>: A proxy-buying platform that enables international customers to shop in their own language on major Japanese e-commerce sites such as Mercari, Yahoo Auctions, Yahoo Shopping, and more.<\/li>\n\n\n\n
          • ZenPlus<\/strong>: An e-commerce marketplace that connects over 3,000 small to mid-sized Japanese businesses with international customers.<\/li>\n\n\n\n
          • ZenPromo<\/strong>: A promotional service that helps Japanese companies refine their international marketing strategies and build global brand awareness.<\/li>\n\n\n\n
          • ZenPop<\/strong>: A monthly subscription box service offering curated stationery items that highlight Japanese\u00a0kawaii<\/em>\u00a0culture and other cultural elements.<\/li>\n\n\n\n
          • ZenLink<\/strong>: An HTML tag-based service for Japanese e-commerce companies that enables their products to be purchased on ZenMarket, driving international web traffic to their stores.<\/li>\n\n\n\n
          • ZenStudio<\/strong>: A creative agency specializing in web design and video production, supporting businesses entering digital media or enhancing their e-commerce presence to meet modern trends.<\/li>\n<\/ul>\n\n\n\n

            Today, our platform has over 2 million registered users, is available in 19 languages, and serves customers in over 181 countries across six continents\u2014delivering Japanese products to the world.<\/p>\n\n\n\n

            Position<\/td>German & English Language Customer Support<\/td><\/tr>
            Department<\/td>Operations department
            Customer support section
            \uff08Section leader: 1, Vice section leader: 1, Team leaders: 5, Staff: 20\uff09<\/td><\/tr>
            Contract Type<\/td>
            Permanent employee (full time)<\/td><\/tr>
            Positions Available<\/td>1<\/td><\/tr>
            Reason for hire<\/td>Staff expansion<\/td><\/tr>
            Working Hours<\/td>Shift schedule:rotational, with Sundays always off. Schedules are provided monthly.

            Standard working hours: 9:15 AM \u2013 6:15 PM (8 working hours \/ 1 hour break)

            Flextime available: start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day.

            *Standard working hours apply during the initial training period (approx. 2 months).<\/td><\/tr>
            Work Location<\/td>Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan
            *On-site<\/td><\/tr>
            Access<\/td>Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins<\/td><\/tr>
            Salary<\/td>Based on previous experience and ability
            \u30fbBonus: twice a year (June and December)
            \u30fbSalary evaluation: once a year
            \u30fb3-month probationary period (Salary same as above)
            \u30fbIf the required period of employment is not met, the employee will not be eligible for their initial bonus.<\/td><\/tr>
            Other Allowances<\/td>\u30fbOvertime (paid by minute)
            \u30fbTransportation allowance (up to \u00a530,000\/month)<\/td><\/tr>
            Days Off & Vacation Leave<\/td>\u30fb5-day workweek (Shift Schedule)
            \u30fbNew Year holiday (4 days)
            \u30fbPaid leave (26 days in year 1)
            \u30fbCongratulatory and condolence leave
            \u30fbMaternity\/paternity leave
            \u30fbChild care leave
            \u30fbPersonal day leave
            *Work is required on national holidays, excluding the New Year holiday.<\/td><\/tr>
            Benefits<\/td>\u30fbComplete social insurance
            (workers’ compensation, employment, health, welfare pension)
            \u30fbBusiness casual dress code
            \u30fbTraining system (job-specific, level-specific training)
            \u30fbJapanese\/English lessons
            \u30fbIn-house club activities (karaoke, day camp, etc.)
            \u30fbMonthly company events
            \u30fbFree tea and coffee<\/td><\/tr>
            Regarding Paid Vacation<\/td>26 days of paid leave are provided from the first year, with the number increasing annually.

            In 2024, the paid leave usage rate exceeded 80%.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

            Selection Process<\/h2>\n\n\n\n

            1st Interview (45~60mins) – Recruiting Team
            *Online or In-person
            Logic test (30mins) + Customer support test (45mins)
            *Logic test is not conducted during online interviews

            2nd Interview (45~60min) – Customer support team
            *Travel expenses up to 27,000 JPY available for candidates outside the Kansai region.
            *Logic Test + Translation test 

            3rd Interview (45~min) – HR Planning Team
            *Online or In-person (45-60 min).
            *Situation test<\/p>\n","protected":false},"excerpt":{"rendered":"

            Why We Are Hiring The German language version of ZenMarket […]<\/p>\n","protected":false},"author":15,"featured_media":9419,"template":"","meta":[],"class_list":["post-10485","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-customer-support","service-zenmarket","carrer-level-staff-level","location-chuo-ward-osaka-headquarters"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/awsm_job_openings\/10485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/users\/15"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/media\/9419"}],"wp:attachment":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/media?parent=10485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}