{"id":10485,"date":"2026-01-23T13:02:28","date_gmt":"2026-01-23T04:02:28","guid":{"rendered":"https:\/\/careers.zen.group\/?post_type=awsm_job_openings&p=10485"},"modified":"2026-07-21T14:34:29","modified_gmt":"2026-07-21T05:34:29","slug":"de-customer-support","status":"publish","type":"awsm_job_openings","link":"https:\/\/careers.zen.group\/en\/job\/de-customer-support\/","title":{"rendered":"German & English Language Customer Support\u00a0"},"content":{"rendered":"\n

Why We Are Hiring<\/strong><\/h2>\n\n\n\n

The German language version of ZenMarket was launched in 2023 and has grown considerably ever since. As our community expands, we are once again looking for a German, Japanese, and English-speaking customer support professional to join our team.<\/p>\n\n\n\n

At ZenGroup, our support team thrives on multilingual communication. If you are looking to utilize your language skills in a truly international business setting, this is the perfect role for you. Grow your career with us here in Japan and discover the exciting world of E-commerce<\/p>\n\n\n\n

Main Duties<\/h2>\n\n\n\n
    \n
  • Handling multilingual customer inquiries (only via chat) <\/li>\n\n\n\n
  • Cooperation and reporting with other teams when handling complaints.<\/li>\n\n\n\n
  • Management of remote operators (part-time staff).<\/li>\n\n\n\n
  • Other related duties (e.g., translation).<\/li>\n<\/ul>\n\n\n\n

    Who We Are Looking For<\/strong><\/h2>\n\n\n\n

    Must-Have Skills<\/strong><\/h3>\n\n\n\n
      \n
    • Native level proficiency in German (Mother tongue).<\/li>\n\n\n\n
    • English proficiency:Business level(<\/strong>TOEIC 800 or higher) <\/strong>Certification not required<\/em>.<\/li>\n\n\n\n
    • Japanese proficiency:Business level (JLPT N2 or better).<\/strong><\/li>\n<\/ul>\n\n\n\n

      Preferred Skills<\/strong><\/h3>\n\n\n\n
        \n
      • Translation experience <\/li>\n\n\n\n
      • Work experience at small to medium-sized enterprises.<\/li>\n\n\n\n
      • Experience in the cross-border EC industry or Customer Support.<\/li>\n\n\n\n
      • Basic knowledge of HTML.<\/li>\n\n\n\n
      • Proficiency in other languages.<\/li>\n<\/ul>\n\n\n\n

        Personality<\/strong><\/h3>\n\n\n\n
          \n
        • Independent Thinker: Able to act proactively with independent thought, possesses excellent communication skills for smooth cooperation, has office work experience, and approaches work with a positive attitude.
          <\/li>\n\n\n\n
        • Team Player: Values building trust with team members and finds joy in achieving common goals together.
          <\/li>\n\n\n\n
        • Adaptability to IT Skills: Can smoothly operate computers for work and has the drive to actively learn new tools\/software to improve efficiency.
          <\/li>\n\n\n\n
        • Global Mindset: Enjoys professional interaction in a global environment with people of different ages, nationalities, and cultures.<\/li>\n<\/ul>\n\n\n\n
          Position<\/td>German & English Language Customer Support<\/td><\/tr>
          Department<\/td>Operations department
          Customer support section
          \uff08Section leader: 1, Vice section leader: 1, Team leaders: 5, Staff: 20\uff09<\/td><\/tr>
          Contract Type<\/td>
          Permanent employee (full time)<\/td><\/tr>
          Positions Available<\/td>1<\/td><\/tr>
          Reason for hire<\/td>Staff expansion<\/td><\/tr>
          Working Hours<\/td>Shift schedule:rotational, with Sundays always off. Schedules are provided monthly.

          Standard working hours: 9:15 AM \u2013 6:15 PM (8 working hours \/ 1 hour break)

          Flextime available: start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day.

          *Standard working hours apply during the initial training period (approx. 2 months).<\/td><\/tr>
          Work Location<\/td>Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan
          *On-site<\/td><\/tr>
          Access<\/td>Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins<\/td><\/tr>
          Salary<\/td>Based on previous experience and ability
          \u30fbBonus: twice a year (June and December)
          \u30fbSalary evaluation: once a year
          \u30fb3-month probationary period (Salary same as above)
          \u30fbIf the required period of employment is not met, the employee will not be eligible for their initial bonus.<\/td><\/tr>
          Other Allowances<\/td>\u30fbOvertime (paid by minute)
          \u30fbTransportation allowance (up to \u00a530,000\/month)<\/td><\/tr>
          Days Off & Vacation Leave<\/td>\u30fb5-day workweek (Shift Schedule)
          \u30fbNew Year holiday (4 days)
          \u30fbPaid leave (26 days in year 1)
          \u30fbCongratulatory and condolence leave
          \u30fbMaternity\/paternity leave
          \u30fbChild care leave
          \u30fbPersonal day leave
          *Work is required on national holidays, excluding the New Year holiday.<\/td><\/tr>
          Benefits<\/td>\u30fbComplete social insurance
          (workers’ compensation, employment, health, welfare pension)
          \u30fbBusiness casual dress code
          \u30fbTraining system (job-specific, level-specific training)
          \u30fbJapanese\/English lessons
          \u30fbIn-house club activities (karaoke, day camp, etc.)
          \u30fbMonthly company events
          \u30fbFree tea and coffee<\/td><\/tr>
          Regarding Paid Vacation<\/td>26 days of paid leave are provided from the first year, with the number increasing annually.

          In 2024, the paid leave usage rate exceeded 80%.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

          Selection Process<\/h2>\n\n\n\n

          1st Interview (45~60mins) – Recruiting Team
          *Online or In-person
          Logic test (30mins) + Customer support test (45mins)
          *Logic test is not conducted during online interviews

          2nd Interview (45~60min) – Customer support team
          *Travel expenses up to 27,000 JPY available for candidates outside the Kansai region.
          *Logic Test + Translation test 

          3rd Interview (45~min) – HR Planning Team
          *Online or In-person (45-60 min).
          *Situation test<\/p>\n","protected":false},"excerpt":{"rendered":"

          Why We Are Hiring The German language version of ZenMarket […]<\/p>\n","protected":false},"author":15,"featured_media":9419,"template":"","meta":{"awsm_set_exp_list":"","awsm_job_expiry":"","awsm_exp_list_display":""},"class_list":["post-10485","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-customer-support","service-zenmarket","carrer-level-staff-level","location-chuo-ward-osaka-headquarters"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t