{"id":11544,"date":"2026-03-05T18:04:50","date_gmt":"2026-03-05T09:04:50","guid":{"rendered":"https:\/\/careers.zen.group\/?post_type=awsm_job_openings&#038;p=11544"},"modified":"2026-03-24T10:06:10","modified_gmt":"2026-03-24T01:06:10","slug":"portuguesecustomersupport","status":"publish","type":"awsm_job_openings","link":"https:\/\/careers.zen.group\/en\/job\/portuguesecustomersupport\/","title":{"rendered":"Portuguese Language Customer Support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Why we are hiring<\/h2>\n\n\n\n<p>ZenMarket is used by customers in over 181 countries and regions worldwide. We are currently experiencing rapid growth in Portuguese-speaking markets across Latin America and Europe, making the role of customer support more important than ever.<\/p>\n\n\n\n<p>To ensure the continued stability of our customer service and further strengthen the capabilities of our support team, we have decided to open a new position for a dedicated team member. Join our customer support team of more than 20 international professionals and serve as a bridge, bringing the best of Japan to the world.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Main Duties<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multilingual customer support (no phone calls, chat only)<\/li>\n\n\n\n<li>Collaboration and reporting with other teams during complaint handling<\/li>\n\n\n\n<li>Management of remote operators<\/li>\n\n\n\n<li>Other related duties (translation, etc.)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Who We Are Looking For<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Must-Have Skills<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Portuguese: Native level<\/li>\n\n\n\n<li>Japanese proficiency at or above N2 level on the Japanese Language Proficiency Test (JLPT) *No qualification required<\/li>\n\n\n\n<li>Business-level English proficiency (TOEIC 800 or above) *No qualification required<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Preferred Skills<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Translation experience<\/li>\n\n\n\n<li>Work experience in a small or medium-sized business<\/li>\n\n\n\n<li>Experience in the cross-border e-commerce industry or customer support<\/li>\n\n\n\n<li>Basic knowledge of HTML<\/li>\n\n\n\n<li>Other language skills<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Personality<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Efficient thinking and execution: Ability to handle tasks quickly and independently, excellent communication skills, and office experience.<\/li>\n\n\n\n<li>Team player: Comfortable working as part of a global team of 20 or more people, emphasizing teamwork to achieve goals.<\/li>\n\n\n\n<li>IT literacy: Ability to use computers fluently for long periods of time in daily work. Also, eager to learn new tools and software to improve work efficiency.<\/li>\n\n\n\n<li>Global Perspective: Ability to work in a diverse work environment with members of different ages, nationalities, cultures, and work ethics.<br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">About Us<\/h3>\n\n\n\n<p>ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active employees across our headquarters and logistics centers. With a diverse workforce representing more than 34 nationalities, we support the international market in purchasing products from Japan and help Japanese companies sell their products overseas.<\/p>\n\n\n\n<p>ZenGroup currently operates the following six services:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>ZenMarket<\/strong>: A proxy-buying platform that enables international customers to shop in their own language on major Japanese e-commerce sites such as Mercari, Yahoo Auctions, Yahoo Shopping, and more.<br><\/li>\n\n\n\n<li><strong>ZenPlus<\/strong>: An e-commerce marketplace that connects over 3,000 small to mid-sized Japanese businesses with international customers.<br><\/li>\n\n\n\n<li><strong>ZenPromo<\/strong>: A promotional service that helps Japanese companies refine their international marketing strategies and build global brand awareness.<br><\/li>\n\n\n\n<li><strong>ZenPop<\/strong>: A monthly subscription box service offering curated stationery items that highlight Japanese <em>kawaii<\/em> culture and other cultural elements.<br><\/li>\n\n\n\n<li><strong>ZenLink<\/strong>: An HTML tag-based service for Japanese e-commerce companies that enables their products to be purchased on ZenMarket, driving international web traffic to their stores.<br><\/li>\n\n\n\n<li><strong>ZenStudio<\/strong>: A creative agency specializing in web design and video production, supporting businesses entering digital media or enhancing their e-commerce presence to meet modern trends.<br><br>Today, our platform has over 2 million registered users, is available in 19 languages, and serves customers in over 181 countries across six continents\u2014delivering Japanese products to the world.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Selection Process<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Position<\/td><td>Portuguese Customer Support<\/td><\/tr><tr><td>Department<\/td><td>Operations Department, Customer Support Section<br>(1 Section Manager, 1 Deputy Section Manager, 6 Team Leaders, 20 Staff)<\/td><\/tr><tr><td>Contract Type<\/td><td>Full-time Employee<\/td><\/tr><tr><td>Positions Available<\/td><td>1<\/td><\/tr><tr><td>Reason for hire<\/td><td>Vacancy<\/td><\/tr><tr><td>Working Hours<\/td><td>Shift schedule:<strong> <\/strong>rotational, with Sundays always off. Schedules are provided monthly.<br>Standard working hours: 9:15 AM &#8211; 6:15 PM (8 working hours \/ 1 hour break)<br>Flextime available: start work anytime between 7:00 AM &#8211; 10:00 PM, with up to 2 hours of break time per day.<br>*Standard working hours apply during the initial training period (approx. 2 months).<\/td><\/tr><tr><td>Work Location<\/td><td>Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan<br>*On-site<\/td><\/tr><tr><td>Access<\/td><td>Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins<\/td><\/tr><tr><td>Salary<\/td><td>Based on previous experience and ability<br>\u30fbBonus: twice a year (June and December)<br>\u30fbSalary evaluation: once a year<br>\u30fb3-month probationary period (Salary same as above)<br>\u30fbIf the required period of employment is not met, the employee will not be eligible for their initial bonus.<\/td><\/tr><tr><td>Other Allowances<\/td><td>\u30fbOvertime (paid by minute)<br>\u30fbTransportation allowance (up to \u00a530,000\/month)<\/td><\/tr><tr><td>Days Off &amp; Vacation Leave<\/td><td>\u30fb5-day workweek (Saturday &amp; Sunday off)<br>\u30fbNew Year holiday (4 days)<br>\u30fbPaid leave (26 days in year 1)<br>\u30fbCongratulatory and condolence leave<br>\u30fbMaternity\/paternity leave<br>\u30fbChild care leave<br>\u30fbPersonal day leave<br>*Work is required on national holidays, excluding the New Year holiday.<\/td><\/tr><tr><td>Benefits<\/td><td>\u30fbComplete social insurance <br>(workers&#8217; compensation, employment, health, welfare pension)<br>\u30fbBusiness casual dress code<br>\u30fbTraining system (job-specific, level-specific training)<br>\u30fbJapanese\/English lessons<br>\u30fbIn-house club activities (karaoke, day camp, etc.)<br>\u30fbMonthly company events<br>\u30fbFree tea and coffee<\/td><\/tr><tr><td>Regarding Paid Vacation<\/td><td>26 days of paid leave are provided from the first year, with the number increasing annually.<br><br>In 2024, the paid leave usage rate exceeded 80%.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<p><\/p>\n\n\n\n<p><strong>First interview<\/strong> &#8211; Hiring Team (45-60 mins, online or in-person)<br>*Logic test + Customer support test (tests excluded for online Interviews)<br>\u2193<br><strong>Second interview<\/strong> &#8211; Second interview (45~60mins) &#8211; Customer support team *in-person<\/p>\n\n\n\n<p>*Travel Reimbursement up to \u00a527,000 available for applicants outside the Kansai region<\/p>\n\n\n\n<p>*Logic Test + Translation test (Logic test if not completed during the first interview)<br>\u2193<br><strong>Third Interview<\/strong> &#8211; HR Planning Team (45-60 mins, online or in-person)<br>*Company culture test<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Why we are hiring ZenMarket is used by customers in  [&#8230;]<\/p>\n","protected":false},"author":17,"featured_media":7835,"template":"","meta":[],"class_list":["post-11544","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-customer-support","service-zenmarket","carrer-level-staff-level","location-chuo-ward-osaka-headquarters"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/awsm_job_openings\/11544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/users\/17"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/media\/7835"}],"wp:attachment":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/media?parent=11544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}