{"id":16129,"date":"2026-07-23T09:11:20","date_gmt":"2026-07-23T00:11:20","guid":{"rendered":"https:\/\/careers.zen.group\/?post_type=awsm_job_openings&#038;p=16129"},"modified":"2026-07-29T16:14:55","modified_gmt":"2026-07-29T07:14:55","slug":"vi-customer-support","status":"publish","type":"awsm_job_openings","link":"https:\/\/careers.zen.group\/en\/job\/vi-customer-support\/","title":{"rendered":"Vietnamese Language Customer support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Why we are hiring<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ZenGroup&#8217;s Customer Support team is looking for a Vietnamese speaker to provide exceptional support to our Vietnamese-speaking customers as part of our multilingual team, which provides support in 19 languages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a Customer Support Specialist, you&#8217;ll communicate with customers entirely through chat. Every day, you&#8217;ll have the opportunity to strengthen your language skills while helping customers purchase unique products from Japan, ranging from everyday essentials to rare collectibles. If you&#8217;re looking to build a career in the fast-growing cross-border e-commerce industry and thrive in a multicultural workplace, we&#8217;d love to meet you<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Main Duties<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multilingual customer inquiry handling (no phone calls, chat support only)<\/li>\n\n\n\n<li>Collaboration and reporting with other teams when handling complaints<\/li>\n\n\n\n<li>Management of remote operators (part-time)<\/li>\n\n\n\n<li>Other related tasks (translation, etc.)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Who We Are Looking For<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Must-Have Skills<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vietnamese (native language)<\/li>\n\n\n\n<li>Japanese language proficiency of JLPT N2 or higher *No qualifications required<\/li>\n\n\n\n<li>Business-level English proficiency (TOEIC 800 or higher) *No qualifications required<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Preferred Skills<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Experience in the cross-border e-commerce industry or customer support<\/li>\n\n\n\n<li>Translation experience<\/li>\n\n\n\n<li>Basic HTML knowledge<\/li>\n\n\n\n<li>Other language skills<\/li>\n\n\n\n<li>Practical work experience at a small or medium-sized company<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Personality<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Efficient thinking and execution skills: Ability to process tasks quickly and independently, excellent communication skills, and experience working in an office.<br><\/li>\n\n\n\n<li>Team player: Comfortable working as part of a global team of 20 or more people, and values teamwork to achieve goals.<br><\/li>\n\n\n\n<li>IT literacy: Ability to operate a computer smoothly for long periods of time in daily work. Also, a willingness to actively learn new tools and software to improve work efficiency.<br><\/li>\n\n\n\n<li>Global perspective: Candidates who can accept working in a diverse work environment composed of members with different ages, nationalities, cultures, and work ethics.<br><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Position<\/td><td>Vietnamese Language Customer Support<\/td><\/tr><tr><td>Department<\/td><td>&nbsp;Customer Support Department<br><br>Operations Department<br>Customer Support Department<br>(1 Manager, 1 Deputy Manager, 7 Team Leaders, 20 Support Staff)<\/td><\/tr><tr><td>Contract Type<\/td><td>Permanent employee (full time)<\/td><\/tr><tr><td>Positions Available<\/td><td>1<\/td><\/tr><tr><td>Reason for hire<\/td><td>Vacancy<\/td><\/tr><tr><td>Working Hours<\/td><td>Shift schedule: rotational, with Sundays always off. Schedules are provided monthly.<br><br>Standard working hours: 9:15 AM \u2013 6:15 PM (8 working hours \/ 1 hour break)<br><br>Flextime available: start work anytime between 7:00 AM \u2013 10:00 PM, with up to 2 hours of break time per day.<br><br>*Standard working hours apply during the initial training period (approx. 2 months)<\/td><\/tr><tr><td>Work Location<\/td><td>Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan<br>*On-site<\/td><\/tr><tr><td>Access<\/td><td>Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins<\/td><\/tr><tr><td>Salary<\/td><td>(Based on previous experience and ability)<br><br>Bonus: Twice a year (June and December)<br>Salary evaluation: Once a year<br>3 Month probationary period (salary same as above)<br>\u30fbIf the required period of employment is not met, the employee will not be eligible for their initial bonus.<\/td><\/tr><tr><td>Other Allowances<\/td><td>\u30fbOvertime (paid by minute)<br>\u30fbTransportation allowance (Up to \u00a530,000\/month)<\/td><\/tr><tr><td>Days Off &amp; Vacation Leave<\/td><td>\u30fb5-day workweek (Saturday &amp; Sunday off)<br>\u30fbNew Year holiday (4 days)<br>\u30fbPaid leave (26 days in year 1)<br>\u30fbCongratulatory and condolence leave<br>\u30fbMaternity\/paternity leave<br>\u30fbChild care leave<br>\u30fbPersonal day leave<br><br>*Work is required on national holidays, excluding the New Year holiday.<br><\/td><\/tr><tr><td>Benefits<\/td><td>\u30fbComplete social insurance <br>(workers&#8217; compensation, employment, health, welfare pension)<br>\u30fbBusiness casual dress code<br>\u30fbTraining system (job-specific, level-specific training)<br>\u30fbJapanese\/English lessons<br>\u30fbIn-house club activities (karaoke, day camp, etc.)<br>\u30fbMonthly company events<br>\u30fbFree tea and coffee<\/td><\/tr><tr><td>Regarding Paid Vacation<\/td><td>26 days of paid leave are provided from the first year, with the number increasing annually.<br><br>In 2025, the paid leave usage rate exceeded 80%.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Selection Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">First Interview (45~60mins) &#8211; Hiring Team *online or in-person<br>*Logic test + Customer support test (Logic test excluded for online interviews)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Second interview (45~60mins) &#8211; Customer support team *in-person<br>*Travel Reimbursement up to \u00a527,000 available for applicants outside the Kansai region<br>*Logic Test + Translation test (Logic test if not completed during the first interview)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Third Interview (45~60mins) &#8211; HR Planning Team *online or in-person<br>*Company culture test<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why we are hiring ZenGroup&#8217;s Customer Support team is looking  [&#8230;]<\/p>\n","protected":false},"author":20,"featured_media":12206,"template":"","meta":{"awsm_set_exp_list":"","awsm_job_expiry":"","awsm_exp_list_display":""},"class_list":["post-16129","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-customer-support","service-zenmarket","carrer-level-staff-level","location-chuo-ward-osaka-headquarters"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Why we are hiring ZenGroup&#039;s Customer Support team is looking for a Vietnamese speaker to provide exceptional support to our Vietnamese-speaking customers as part of our multilingual team, which provides support in 19 languages. 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