{"id":8052,"date":"2025-06-13T12:01:04","date_gmt":"2025-06-13T03:01:04","guid":{"rendered":"https:\/\/careers.zen.group\/?post_type=awsm_job_openings&#038;p=8052"},"modified":"2026-03-31T14:51:33","modified_gmt":"2026-03-31T05:51:33","slug":"malay-english-language-customer-support","status":"publish","type":"awsm_job_openings","link":"https:\/\/careers.zen.group\/en\/job\/malay-english-language-customer-support\/","title":{"rendered":"Malay\/English Language Customer Support"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Why We Are Hiring<\/h2>\n\n\n\n<p>The ZenMarket proxy-purchasing service enables customers in Malaysia to shop from popular Japanese e-commerce platforms that typically do not provide their services overseas. To enhance the customer experience and offer a seamless shopping experience, we provide support in Bahasa Malaysia.<\/p>\n\n\n\n<p>However, Malaysia is a very diverse country. English inquiries from customers are also very common and we need a trilingual team member able to handle both Malay and English inquiries. You will be a part of an international team of over 20 customer support specialists, using your language skills to help our customers around the world and learn about Ecommerce industry.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Main Duties<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responding to customer inquiries<\/li>\n\n\n\n<li>Coordinating with various teams to answer customer questions and solve customer problems<\/li>\n\n\n\n<li>Supervising part-time operators<\/li>\n\n\n\n<li>Other related tasks (translation, etc.)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Who We Are Looking For<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Must-Have Skills<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Native Bahasa Malaysia<\/li>\n\n\n\n<li>Business level English (TOEIC 800 or above) *Test not required<\/li>\n\n\n\n<li>Business level Japanese\uff08JLPT N2 or higher)*Test not required<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Preferred Skills<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Translation experience<\/li>\n\n\n\n<li>Experience working in small to medium-sized companies<\/li>\n\n\n\n<li>Experience working in e-commerce companies or working as customer support<\/li>\n\n\n\n<li>Basic knowledge of HTML<\/li>\n\n\n\n<li>Other language skills<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Personality<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Independent mindset: A self-starter with strong communication skills, prior office experience, and a positive attitude towards their work.<\/li>\n\n\n\n<li>Team oriented: someone who values teamwork and recognizes the importance of collaboration in achieving shared goals.<\/li>\n\n\n\n<li>Computer savvy: someone comfortable using computers for work-related tasks and eager to learn new skills and software to improve efficiency.<\/li>\n\n\n\n<li>Global perspective: someone who enjoys working in a professional setting with individuals of diverse ages and nationalities.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Position<\/td><td>Malay\/English Language Customer Support<\/td><\/tr><tr><td>Department<\/td><td>Customer Support Section<br>Customer Support members: 29<\/td><\/tr><tr><td>Contract Type<\/td><td>Permanent employee (full time)<\/td><\/tr><tr><td>Positions Available<\/td><td>1<\/td><\/tr><tr><td>Reason for hire<\/td><td>Vacancy<\/td><\/tr><tr><td>Working Hours<\/td><td>Shift schedule:<strong> <\/strong>rotational, with Sundays always off. Schedules are provided monthly.<br><br>Standard working hours: 9:15 AM \u2013 6:15 PM (8 working hours \/ 1 hour break)<br><br>Flextime available: start work anytime between 7:00 AM &#8211; 10:00 AM, with up to 2 hours of break time per day.<br><br>*Standard working hours apply during the initial training period (approx. 2 months).<\/td><\/tr><tr><td>Work Location<\/td><td>Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan<br>*On-site <\/td><\/tr><tr><td>Access<\/td><td>Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins<\/td><\/tr><tr><td>Salary<\/td><td>Based on previous experience and ability<br>\u30fbBonus: twice a year (June and December)<br>\u30fbSalary evaluation: once a year<br>\u30fb3-month probationary period (Salary same as above)<br>\u30fbIf the required period of employment is not met, the employee will not be eligible for their initial bonus.<\/td><\/tr><tr><td>Other Allowances<\/td><td>\u30fbOvertime (paid by minute)<br>\u30fbTransportation allowance (up to \u00a530,000\/month)<\/td><\/tr><tr><td>Days Off &amp; Vacation Leave<\/td><td>\u30fb5-day workweek (Shift Schedule)<br>\u30fbNew Year holiday (4 days)<br>\u30fbPaid leave (26 days in year 1)<br>\u30fbCongratulatory and condolence leave<br>\u30fbMaternity\/paternity leave<br>\u30fbChild care leave<br>\u30fbPersonal day leave<br>*Work is required on national holidays, excluding the New Year holiday.<\/td><\/tr><tr><td>Benefits<\/td><td>\u30fbComplete social insurance <br>(workers&#8217; compensation, employment, health, welfare pension)<br>\u30fbBusiness casual dress code<br>\u30fbTraining system (job-specific, level-specific training)<br>\u30fbJapanese\/English lessons<br>\u30fbIn-house club activities (karaoke, day camp, etc.)<br>\u30fbMonthly company events<br>\u30fbFree tea and coffee<\/td><\/tr><tr><td>Regarding Paid Vacation<\/td><td>26 days of paid leave are provided from the first year, with the number increasing annually.<br><br>In 2024, the paid leave usage rate exceeded 80%.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Selection Process<\/h2>\n\n\n\n<p><strong>First interview<\/strong> &#8211; Hiring Team (45-60 mins, online or in-person)<br>*Logic test + customer support test (logic test excluded for online interviews)<br>\u2193<br><strong>Second interview<\/strong> &#8211; Customer Support Team (45-60 mins, in-person required)<br>*Travel reimbursement up to \u00a527,000 available for applicants outside the Kansai region<br>*Logic test + translation test (if not completed during the first interview)<br>\u2193<br><strong>Third Interview<\/strong> &#8211; HR Planning Team (45-60 mins, online or in-person)<br>*Company culture test<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why We Are Hiring The ZenMarket proxy-purchasing service enables customers  [&#8230;]<\/p>\n","protected":false},"author":14,"featured_media":6833,"template":"","meta":[],"class_list":["post-8052","awsm_job_openings","type-awsm_job_openings","status-publish","has-post-thumbnail","hentry","job-category-customer-support","service-zenmarket","carrer-level-staff-level"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/awsm_job_openings\/8052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/users\/14"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/media\/6833"}],"wp:attachment":[{"href":"https:\/\/careers.zen.group\/en\/wp-json\/wp\/v2\/media?parent=8052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}