Why we are hiring
ZenGroup continues to grow, with new employees joining every month. As our teams expand across all departments, it is increasingly important to strengthen our Human Resources function with the capacity needed to support employees and promote a healthy work–life balance.
We are seeking an Human Resource professional in Japan with experience in performance evaluations, internal surveys, and employee mediation. Our current team operates independently within an established workflow, and we welcome new talent who is eager to collaborate, contribute, and grow with us. Join our team and use your experience and expertise to help build an assessment function that empowers our employees and supports their success.
Main Duties
- Manage regular performance evaluations, including system communication, scheduling, questionnaires, improvements, and automation
- Plan and run internal surveys, from question design and distribution to response-rate improvement and data analysis
- Conduct employee interviews and consultations related to onboarding, transfers, and promotions, and prepare reports
- Support occupational health initiatives, including stress checks, health committees, physician coordination, and internal awareness
Who We Are Looking For
Must-Have Skills
- Native or native-level Japanese speaker
- Professional experience with occupational health and mental well-being programs
- Experience in HR operations and labor compliance experience
Preferred Skills
- Occupational Health and Mental Health–Related Certifications
- Other practical counseling experience (e.g. education, healthcare, welfare, or judicial)
- English proficiency (TOEIC 850 points or higher)
Personality
・Ability to reflect on own behavior and biases
The assessment team is involved with many internal meetings with employees. Successful candidates must understand and be aware of the impact of their actions and comments and to reflect on them regularly.
・Understanding of corporate compliance and commitment to upholding company policies
A solid understanding of corporate compliance and a strong commitment to following rules are essential. The Assessment Team and Compliance Desk work closely together to ensure consistent standards across the organization.
・Data processing skills
Data processing and analysis are essential for managing employee records, supporting regular evaluations, and administering internal surveys.
About Us
ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active employees across our headquarters and logistics centers. With a diverse workforce representing more than 34 nationalities, we support the international market in purchasing products from Japan and help Japanese companies sell their products overseas.
ZenGroup currently operates the following six services:
- ZenMarket: A proxy-buying platform that enables international customers to shop in their own language on major Japanese e-commerce sites such as Mercari, Yahoo Auctions, Yahoo Shopping, and more.
- ZenPlus: An e-commerce marketplace that connects over 3,000 small to mid-sized Japanese businesses with international customers.
- ZenPromo: A promotional service that helps Japanese companies refine their international marketing strategies and build global brand awareness.
- ZenPop: A monthly subscription box service offering curated stationery items that highlight Japanese kawaii culture and other cultural elements.
- ZenLink: An HTML tag-based service for Japanese e-commerce companies that enables their products to be purchased on ZenMarket, driving international web traffic to their stores.
- ZenStudio: A creative agency specializing in web design and video production, supporting businesses entering digital media or enhancing their e-commerce presence to meet modern trends.
Today, our platform has over 2 million registered users, is available in 19 languages, and serves customers in over 181 countries across six continents—delivering Japanese products to the world.
| Position | HR (Assessment Team) |
| Department | General Affairs Department Human Resources Section, Assessment Team (Team Leader = 1, General Employees = 1 person) |
| Contract Type | Full-time employee |
| Positions Available | 1 |
| Reason for hire | Staff expansion |
| Working Hours | Standard working hours: 9:15 AM~6:15 PM PM (8 working hours / 1 hour break) Flextime available: Start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day. *Standard working hours apply during the initial training period (approx. 2 months). |
| Work Location | Head Office (Osaka Sakaisuji L Tower, 1-7-7 Kawaramachi, Chuo-ku, Osaka City) *On-site |
| Access | Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins |
| Salary | Based on previous experience and ability ・Bonus: twice a year (June and December) ・Salary evaluation: once a year ・3-month probationary period (Salary same as above) ・If the required period of employment is not met, the employee will not be eligible for their initial bonus. |
| Other Allowances | Overtime (paid by minute) Transportation allowance (Up to ¥30,000/month) |
| Days Off & Vacation Leave | ・5-day workweek (Saturday & Sunday off) ・New Year holiday (4 days) ・Paid leave (26 days in year 1) ・Congratulatory and condolence leave ・Maternity/paternity leave ・Child care leave ・Personal day leave *Work is required on national holidays, excluding the New Year holiday. |
| Benefits | ・Complete social insurance (workers’ compensation, employment, health, welfare pension) ・Business casual dress code ・Training system (job-specific, level-specific training) ・Japanese/English lessons ・In-house club activities (karaoke, day camp, etc.) ・Monthly company events ・Free tea and coffee |
| Regarding Paid Vacation | 26 days of paid leave are provided from the first year, with the number increasing annually. In 2024, the paid leave usage rate exceeded 80%. |
採用プロセス
First interview – Hiring Team (45-60 mins, online or in-person)
*Logic test (Test excluded for online Interviews)
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Second interview – Second interview (45~60mins) – Assessment team *in-person
*Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region
*Logic Test (Iif not completed during the first interview)
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Third Interview – HR Planning Team (45-60 mins, online or in-person)
*Company culture test
