Ukrainian Customer Support

Why we are hiring

ZenGroup’s Customer Support team aims to provide a personalized customer service experience that speaks directly to our customers. We are building a diverse team where 19 different languages are represented. This year, we are excited to add to our Ukrainian customer support!

We are seeking a proactive Ukrainian speaker in Japan who is passionate about using their language skills to help customers. If you thrive in a multilingual environment and are ready to make a global impact, we want to meet you!

Main Duties

• Multilingual customer inquiry support (no phone calls, chat only)
• Collaboration and reporting with other teams during complaint handling
• Management of remote operators
• Other related duties (translation, etc.)

Who We Are Looking For

Must-Have Skills

• Native Ukrainian
• Japanese Proficiency Test N2 or higher (No qualification required)
• Business-level English (TOEIC 800 or above) (No qualification required)
• Conversational or business-level Russian

Preferred Skills

• Language skills other than Ukrainian, Japanese, or English
• Experience in cross-border e-commerce or customer support
• Translation experience
• Basic HTML knowledge

Personality

• Efficient thinking and execution: Ability to handle tasks quickly and independently, excellent communication skills, and office work experience.
  
• Team player: Comfortable working as part of a global team of 20 or more people, emphasizing teamwork to achieve goals.
  
• IT literacy: Ability to operate a computer fluently for long periods of time in daily work. Also, eager to learn new tools and software to improve work efficiency.
  
• Global Perspective: Ability to work in a diverse work environment with members of different ages, nationalities, cultures, and work ethics.
  

About Us

ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active employees across our headquarters and logistics centers. With a diverse workforce representing more than 34 nationalities, we support the international market in purchasing products from Japan and help Japanese companies sell their products overseas.

ZenGroup currently operates the following six services:

• ZenMarket: A proxy-buying platform that enables international customers to shop in their own language on major Japanese e-commerce sites such as Mercari, Yahoo Auctions, Yahoo Shopping, and more.
  
• ZenPlus: An e-commerce marketplace that connects over 3,000 small to mid-sized Japanese businesses with international customers.
  
• ZenPromo: A promotional service that helps Japanese companies refine their international marketing strategies and build global brand awareness.
  
• ZenPop: A monthly subscription box service offering curated stationery items that highlight Japanese kawaii culture and other cultural elements.
  
• ZenLink: An HTML tag-based service for Japanese e-commerce companies that enables their products to be purchased on ZenMarket, driving international web traffic to their stores.
  
• ZenStudio: A creative agency specializing in web design and video production, supporting businesses entering digital media or enhancing their e-commerce presence to meet modern trends.
  
  Today, our platform has over 2 million registered users, is available in 19 languages, and serves customers in over 181 countries across six continents—delivering Japanese products to the world.

Selection Process

Position	Ukrainian Customer Support
Department	Operations Department, Customer Support Section (1 Section Manager, 1 Deputy Section Manager, 6 Team Leaders, 20 Staff)
Contract Type	Permanent employee (full time)
Positions Available	1
Reason for hire	Staff expansion
Working Hours	Shift schedule: rotational, with Sundays always off. Schedules are provided monthly. Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break) Flextime available: start work anytime between 7:00 AM – 10:00 PM, with up to 2 hours of break time per day. *Standard working hours apply during the initial training period (approx. 2 months)
Work Location	Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan *On-site
Access	Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins
Salary	Based on previous experience and ability ・Bonus: twice a year (June and December) ・Salary evaluation: once a year ・3-month probationary period (Salary same as above) ・If the required period of employment is not met, the employee will not be eligible for their initial bonus.
Other Allowances	・Overtime (paid by minute) ・Transportation allowance (up to ¥30,000/month)
Days Off & Vacation Leave	・5-day workweek (Shift Schedule) ・New Year holiday (4 days) ・Paid leave (26 days in year 1) ・Congratulatory and condolence leave ・Maternity/paternity leave ・Child care leave ・Personal day leave *Work is required on national holidays, excluding the New Year holiday.
Benefits	・Complete social insurance (workers’ compensation, employment, health, welfare pension) ・Business casual dress code ・Training system (job-specific, level-specific training) ・Japanese/English lessons ・In-house club activities (karaoke, day camp, etc.) ・Monthly company events ・Free tea and coffee
Regarding Paid Vacation	26 days of paid leave are provided from the first year, with the number increasing annually. In 2024, the paid leave usage rate exceeded 80%.