Why We Are Hiring
The German language version of ZenMarket was launched in 2023 and has grown considerably ever since. As our community expands, we are once again looking for a German, Japanese, and English-speaking customer support professional to join our team.
At ZenGroup, our support team thrives on multilingual communication. If you are looking to utilize your language skills in a truly international business setting, this is the perfect role for you. Grow your career with us here in Japan and discover the exciting world of E-commerce
Main Duties
- Handling multilingual customer inquiries (only via chat)
- Cooperation and reporting with other teams when handling complaints.
- Management of remote operators (part-time staff).
- Other related duties (e.g., translation).
Who We Are Looking For
Must-Have Skills
- Native level proficiency in German (Mother tongue).
- English proficiency:Business level(TOEIC 800 or higher) Certification not required.
- Japanese proficiency:Business level (JLPT N2 or better).
Preferred Skills
- Translation experience
- Work experience at small to medium-sized enterprises.
- Experience in the cross-border EC industry or Customer Support.
- Basic knowledge of HTML.
- Proficiency in other languages.
Personality
- Independent Thinker: Able to act proactively with independent thought, possesses excellent communication skills for smooth cooperation, has office work experience, and approaches work with a positive attitude.
- Team Player: Values building trust with team members and finds joy in achieving common goals together.
- Adaptability to IT Skills: Can smoothly operate computers for work and has the drive to actively learn new tools/software to improve efficiency.
- Global Mindset: Enjoys professional interaction in a global environment with people of different ages, nationalities, and cultures.
| Position | German & English Language Customer Support |
| Department | Operations department Customer support section （Section leader: 1, Vice section leader: 1, Team leaders: 5, Staff: 20） |
| Contract Type | Permanent employee (full time) |
| Positions Available | 1 |
| Reason for hire | Staff expansion |
| Working Hours | Shift schedule:rotational, with Sundays always off. Schedules are provided monthly. Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break) Flextime available: start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day. *Standard working hours apply during the initial training period (approx. 2 months). |
| Work Location | Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan *On-site |
| Access | Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins |
| Salary | Based on previous experience and ability ・Bonus: twice a year (June and December) ・Salary evaluation: once a year ・3-month probationary period (Salary same as above) ・If the required period of employment is not met, the employee will not be eligible for their initial bonus. |
| Other Allowances | ・Overtime (paid by minute) ・Transportation allowance (up to ¥30,000/month) |
| Days Off & Vacation Leave | ・5-day workweek (Shift Schedule) ・New Year holiday (4 days) ・Paid leave (26 days in year 1) ・Congratulatory and condolence leave ・Maternity/paternity leave ・Child care leave ・Personal day leave *Work is required on national holidays, excluding the New Year holiday. |
| Benefits | ・Complete social insurance (workers’ compensation, employment, health, welfare pension) ・Business casual dress code ・Training system (job-specific, level-specific training) ・Japanese/English lessons ・In-house club activities (karaoke, day camp, etc.) ・Monthly company events ・Free tea and coffee |
| Regarding Paid Vacation | 26 days of paid leave are provided from the first year, with the number increasing annually. In 2024, the paid leave usage rate exceeded 80%. |
Selection Process
1st Interview (45~60mins) – Recruiting Team
*Online or In-person
Logic test (30mins) + Customer support test (45mins)
*Logic test is not conducted during online interviews
2nd Interview (45~60min) – Customer support team
*Travel expenses up to 27,000 JPY available for candidates outside the Kansai region.
*Logic Test + Translation test
3rd Interview (45~min) – HR Planning Team
*Online or In-person (45-60 min).
*Situation test
