Why We Are Hiring
The ZenMarket proxy-purchasing service enables customers in Malaysia to shop from popular Japanese e-commerce platforms that typically do not provide their services overseas. To enhance the customer experience and offer a seamless shopping experience, we provide support in Bahasa Malaysia.
However, Malaysia is a very diverse country. English inquiries from customers are also very common and we need a trilingual team member able to handle both Malay and English inquiries. You will be a part of an international team of over 20 customer support specialists, using your language skills to help our customers around the world and learn about Ecommerce industry.
Main Duties
- Responding to customer inquiries
- Coordinating with various teams to answer customer questions and solve customer problems
- Supervising part-time operators
- Other related tasks (translation, etc.)
Who We Are Looking For
Must-Have Skills
- Native Bahasa Malaysia
- Business level English (TOEIC 800 or above) *Test not required
- Business level Japanese（JLPT N2 or higher)*Test not required
Preferred Skills
- Translation experience
- Experience working in small to medium-sized companies
- Experience working in e-commerce companies or working as customer support
- Basic knowledge of HTML
- Other language skills
Personality
- Independent mindset: A self-starter with strong communication skills, prior office experience, and a positive attitude towards their work.
- Team oriented: someone who values teamwork and recognizes the importance of collaboration in achieving shared goals.
- Computer savvy: someone comfortable using computers for work-related tasks and eager to learn new skills and software to improve efficiency.
- Global perspective: someone who enjoys working in a professional setting with individuals of diverse ages and nationalities.
| Position | Malay/English Language Customer Support |
| Department | Customer Support Section Customer Support members: 29 |
| Contract Type | Permanent employee (full time) |
| Positions Available | 1 |
| Reason for hire | Vacancy |
| Working Hours | Shift schedule: rotational, with Sundays always off. Schedules are provided monthly. Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break) Flextime available: start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day. *Standard working hours apply during the initial training period (approx. 2 months). |
| Work Location | Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan *On-site |
| Access | Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins |
| Salary | Based on previous experience and ability ・Bonus: twice a year (June and December) ・Salary evaluation: once a year ・3-month probationary period (Salary same as above) ・If the required period of employment is not met, the employee will not be eligible for their initial bonus. |
| Other Allowances | ・Overtime (paid by minute) ・Transportation allowance (up to ¥30,000/month) |
| Days Off & Vacation Leave | ・5-day workweek (Shift Schedule) ・New Year holiday (4 days) ・Paid leave (26 days in year 1) ・Congratulatory and condolence leave ・Maternity/paternity leave ・Child care leave ・Personal day leave *Work is required on national holidays, excluding the New Year holiday. |
| Benefits | ・Complete social insurance (workers’ compensation, employment, health, welfare pension) ・Business casual dress code ・Training system (job-specific, level-specific training) ・Japanese/English lessons ・In-house club activities (karaoke, day camp, etc.) ・Monthly company events ・Free tea and coffee |
| Regarding Paid Vacation | 26 days of paid leave are provided from the first year, with the number increasing annually. In 2024, the paid leave usage rate exceeded 80%. |
Selection Process
First interview – Hiring Team (45-60 mins, online or in-person)
*Logic test + customer support test (logic test excluded for online interviews)
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Second interview – Customer Support Team (45-60 mins, in-person required)
*Travel reimbursement up to ¥27,000 available for applicants outside the Kansai region
*Logic test + translation test (if not completed during the first interview)
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Third Interview – HR Planning Team (45-60 mins, online or in-person)
*Company culture test
