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About UsAbout Us
LanguagesLanguages
InterviewsInterviews
Job DetailsJob Details
Career GrowthCareer Growth

Join Our Customer Support Team!

Our Customer Support team is made up of vibrant, multilingual professionals dedicated to delivering exceptional service through ZenMarket. Every day, we assist customers from more than 175 countries and territories, helping them shop from Japan with confidence. If you’re passionate about helping people, enjoy solving problems, and want to grow in a truly international workplace, we’d love to hear from you.

About ZenGroup

Over the past 10 years, ZenGroup has grown into a diverse team of over 400 employees representing more than 30 nationalities. Meet our CEOs, hear firsthand stories from our employees, and discover the history of ZenGroup.

● Global Collaboratuon

One Team, 19 Languages

Europe & Eurasia

English / Russian / Ukrainian / Spanish / French / German / Italian / Portuguese / Polish

East Asia

Japanese / Traditional Chinese / Simplified Chinese / Korean

Southeast Asia

Vietnamese / Malay / Indonesian / Thai

Middle East & Central Asia

Arabic / Turkish

● Meet the Team

Inside Our Customer Support Team

T.K.

Customer Support

D

Customer Support

H

Customer Support Section Leader

● Candidate Profile

Who We’re Looking For

Main Duties

  • Handling multilingual customer inquiries
  • Cooperation and reporting with other teams when handling complaints
  • Management of remote operators (part-time staff)
  • Other related duties (e.g., translation)

Must-Have Skills

  • Native fluency in one of ZenGroup’s supported languages
  • Business-level English (TOEIC 800+ or better; certification not required)
  • Business-level Japanese (JLPT N2 or better; certification not required)

Preferred Skills

  • Additional language skills other than Japanese and English
  • Experience in the cross-border e-commerce industry or in customer support
  • Basic HTML/CSS knowledge

Personality

Proactive thinking & action

We are looking for individuals who think and act independently to solve our customer’s issues. Strong communication and understanding of customer needs help our team provide exceptional support.

Team-focused

We welcome team players who seek to build trusting relationships and collaborate effectively. Your dedication to achieving shared goals and supporting colleagues will play a key role in our collective success.

Cross-Cultural Collaboration

We value working kindly with colleagues from all backgrounds. Respecting cultural differences is key to thriving and delivering great service within our diverse environment.

Digital Proficiency

We welcome those who are comfortable with digital tools and eager to learn new software. Your ability to leverage technology to improve support efficiency will play a vital role in our team’s success.

Team-focused

We welcome team players who seek to build trusting relationships and collaborate effectively. Your dedication to achieving shared goals and supporting colleagues will play a key role in our collective success.

Proactive thinking & action

We are looking for individuals who think and act independently to solve our customer’s issues. Strong communication and understanding of customer needs help our team provide exceptional support.

Cross-Cultural Collaboration

We value working kindly with colleagues from all backgrounds. Respecting cultural differences is key to thriving and delivering great service within our diverse environment.

Digital Proficiency

We welcome those who are comfortable with digital tools and eager to learn new software. Your ability to leverage technology to improve support efficiency will play a vital role in our team’s success.

Skill Set

Personality Fit

● Develop Skills That Matter

Continuous Learning, Real Growth

Building high-value skills

Customer support at ZenGroup is about much more than answering inquiries. Through regular team training and hands-on experience, you’ll continuously develop valuable skills in cross-border e-commerce, international logistics, payment systems, workflow automation, AI tools, and project management.Working in a fast-paced global environment means you’ll constantly learn, adapt, and build expertise that will benefit your career long after your time at ZenGroup.

Ready for Your Next Challenge?

Join a multilingual team, grow your career, and make a difference for customers around the globe.