Office Management Team (Unit Leader)

Why we are hiring

Our company has continued to grow rapidly, hiring over 100 new employees over the past two years. As our organization expands, the role and expectations of our back office are becoming ever greater.

Until now, we have focused on building the foundation that supports our frontline employees, such as managing equipment, welcoming visitors, and maintaining the office environment. However, with our growing employee base, we now require more attentive, high-quality support than ever before to ensure each employee performs at their best.

To support our future growth, we plan to further enhance our back office structure. We are looking for someone who can provide consultation to team members and lead the way in creating an office where everyone can work with a smile.

Not just perform routine tasks, but also adhere to company rules, flexibly respond to the diverse needs of our employees, and find optimal solutions tailored to the frontline. Would you like to join us in building such a “proactive back office”?

Main Duties

• Equipment management and purchasing (head office/logistics centers)
• Corresponding to on-site visitors and directing business phone calls to the appropriate departments *Some on-site visitors and phone calls will be in English.
• Responding to internal purchase requests and other inquiries
• Contacting external office management companies
• Part-time cleaning staff management
• Team coordination and  management
• Assist with internal event planning 

Who We Are Looking For

Must-Have Skills

• At least 4 years of work experience in a corporate setting 
• At least 1 year of management experience in a corporate setting
• English proficiency (TOEIC 700 points or higher)
• Professional experience in human resources or general affairs.

Preferred Skills

• Experience with Google Workspace or similar cloud-based software（Microsoft 365, Slack, etc.) 
• Customer service experience

Personality

About Us

ZenGroup is an e-commerce company based in Osaka, Japan, with over 400 active employees across our headquarters and logistics centers. With a diverse workforce representing more than 34 nationalities, we support the international market in purchasing products from Japan and help Japanese companies sell their products overseas.

ZenGroup currently operates the following six services:

• ZenMarket: A proxy-buying platform that enables international customers to shop in their own language on major Japanese e-commerce sites such as Mercari, Yahoo Auctions, Yahoo Shopping, and more.
  
• ZenPlus: An e-commerce marketplace that connects over 3,000 small to mid-sized Japanese businesses with international customers.
  
• ZenPromo: A promotional service that helps Japanese companies refine their international marketing strategies and build global brand awareness.
  
• ZenPop: A monthly subscription box service offering curated stationery items that highlight Japanese kawaii culture and other cultural elements.
  
• ZenLink: An HTML tag-based service for Japanese e-commerce companies that enables their products to be purchased on ZenMarket, driving international web traffic to their stores.
  
• ZenStudio: A creative agency specializing in web design and video production, supporting businesses entering digital media or enhancing their e-commerce presence to meet modern trends.

Today, our platform has over 2 million registered users, is available in 19 languages, and serves customers in over 181 countries across six continents—delivering Japanese products to the world.

Position	Office Management Team (Unit Leader)
Department	General Affairs Department General Affairs Department, Office Management Unit (1 member, 2 part-timers)
Contract Type	Full-time employee
Positions Available	1
Reason for hire	Staff expansion
Working Hours	Standard working hours: 9:15 AM~6:15 PM  PM (8 working hours / 1 hour break) Flextime available: Start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day. *Standard working hours apply during the initial training period (approx. 2 months).
Work Location	Head Office (Osaka Sakaisuji L Tower, 1-7-7 Kawaramachi, Chuo-ku, Osaka City) *On-site
Access	Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins
Salary	Based on previous experience and ability ・Bonus: twice a year (June and December) ・Salary evaluation: once a year ・3-month probationary period (Salary same as above) ・If the required period of employment is not met, the employee will not be eligible for their initial bonus.
Other Allowances	Overtime (paid by minute) Transportation allowance (Up to ¥30,000/month) Managerial allowance
Days Off & Vacation Leave	・5-day workweek (Saturday & Sunday off) ・New Year holiday (4 days) ・Paid leave (26 days in year 1) ・Congratulatory and condolence leave ・Maternity/paternity leave ・Child care leave ・Personal day leave *Work is required on national holidays, excluding the New Year holiday.
Benefits	・Complete social insurance (workers’ compensation, employment, health, welfare pension) ・Business casual dress code ・Training system (job-specific, level-specific training) ・Japanese/English lessons ・In-house club activities (karaoke, day camp, etc.) ・Monthly company events ・Free tea and coffee
Regarding Paid Vacation	26 days of paid leave are provided from the first year, with the number increasing annually. In 2024, the paid leave usage rate exceeded 80%.

Selection Process

First interview – Hiring Team (45-60 mins, online or in-person)
*Logic test (Test excluded for online Interviews)
↓
Second interview – Second interview (45~60mins) – CEO,Assessment team *in-person
*Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region
*Logic Test (Iif not completed during the first interview)
↓
Third Interview – HR Planning Team (45-60 mins, online or in-person)
*Company culture test