IT infrastructure

Why we are hiring

Starting from a single warehouse that served as our head office in 2011, we have expanded to three major logistics centers and a head office that now employs over 150 employees. As an e-commerce company, our business relies on secure IT infrastructure, and we are seeking an experienced professional to join our team.

We need an independent, security-minded professional to help improve our networks, servers, security, and surveillance in Kansai. If you’re looking for an international company where your actions make a direct impact on a growing IT infrastructure, why not join us?

Main Duties

IT Infrastructure Planning, Building, and Operations

• Manage IT infrastructure for our offices and logistics centers, enterprise Wi-Fi for over 200 users, and a security camera system with over 250 IP cameras
• Design, build, and manage networks, servers, security, VoIP, and security camera systems
• Create and execute company-wide roadmaps and improvement plans
• Collaborate with other departments to adjust system requirements to meet business needs

Internal IT Help Desk & User Management

• Provide help desk support for PC setup, troubleshooting, and hardware upgrades (RAM, SSDs, GPUs, etc.)
• Manage user account permissions (Active Directory, Google Workspace, etc.), user synchronization, and software distribution/management
• Provide and support secure remote access

Security & Automation

• Implement endpoint security, patch management, access control, and other security measures
• Drive the integration of systems and automated account provisioning using tools like SCIM and SSO.
• Promote automation and efficiency in daily operational tasks
• Implement automated account creation and deletion for new hires and departing employees

Who We Are Looking For

Must-Have Skills

• JLPT N1 or above (capable of technical and business-level conversations in Japanese)
• Hands-on experience with TCP/IP, VLAN, VPN, and enterprise Wi-Fi design/operations
• Experience with Windows Server, Active Directory, Group Policy, Entra ID, Intune, and Google Workspace
• Endpoint protection, patch management, and access control
• Knowledge of SIP protocol, SIP trunking, SBCs, and DID number setup
• Experience with Ethernet cameras, NVRs, and remote video access setups
•  Familiarity with RDP, VNC, VPN, password managers, SSO, and SCIM provisioning
• Basic Linux server administration and Raspberry Pi usage experience

Preferred Skills

• Ability to create automation scripts with PowerShell, Bash, or Ansible
• IT team management
• Experience building hybrid cloud environments
• Experience developing disaster recovery (DR) and backup plans
• Experience supporting security certifications such as ISO 27001

Personality

• Teamwork & Coordination: Professionals with experience working effectively on IT teams, adept at managing, reporting, and coordinating outstanding tasks and technical issues.
  
• Technical Generalist: Individuals with broad expertise across multiple systems, including Windows Server/Active Directory, Google Workspace, enterprise Wi-Fi, VPN, VoIP (SIP/3CX), IP cameras, and endpoint management (Intune/Group Policy).
  
• Security-Minded: Professionals skilled in identifying security threats, with proven ability in firewall configuration, intrusion prevention, account provisioning (SSO, SCIM), and endpoint protection. Must have a strong mindset for risk management and compliance.
  
• Automation-Oriented: Individuals familiar with writing scripts (PowerShell, Bash, etc.) to streamline workflows, reduce manual tasks, and improve overall IT efficiency.
  
• Self-Directed: Candidates who are comfortable working independently, taking ownership of tasks, and proactively identifying and solving problems without constant supervision.

Position	IT infrastructure
Department	Corporate Planning Team
Contract Type	Permanent employee (full time)
Positions Available	1
Reason for hire	Staff expansion
Working Hours	Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break) Flextime available: Start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day. *Standard working hours apply during the initial training period (approx. 2 months).
Work Location	Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan *On-site
Access	Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins
Salary	(Based on previous experience and ability) Bonus: Twice a year (June and December) Salary evaluation: Once a year 3 Month probationary period (salary same as above) ・If the required period of employment is not met, the employee will not be eligible for their initial bonus.
Other Allowances	・Overtime (paid by minute) ・Transportation allowance (up to ¥30,000/month)
Days Off & Vacation Leave	・5-day workweek (Saturday & Sunday off) ・New Year holiday (4 days) ・Paid leave (26 days in year 1) ・Congratulatory and condolence leave ・Maternity/paternity leave ・Child care leave ・Personal day leave *Work is required on national holidays, excluding the New Year holiday.
Benefits	・Complete social insurance (workers’ compensation, employment, health, welfare pension) ・Business casual dress code ・Training system (job-specific, level-specific training) ・Japanese/English lessons ・In-house club activities (karaoke, day camp, etc.) ・Monthly company events ・Free tea and coffee
Regarding Paid Vacation	26 days of paid leave are provided from the first year, with the number increasing annually. In 2024, the paid leave usage rate exceeded 80%.

Selection Process

First Interview – Hiring Team (45-60 mins, online or in-person)

*Logic test +practical test (logic test excluded for online interviews)

Second interview -CEO (45-60 mins, in-person required)

*Travel reimbursement up to ¥27,000 available for applicants outside the Kansai region

*Logic test + practical test (If not completed during the first interview)

Third Interview – HR Planning Team (45-60 mins, online or in-person)

*Company culture test