Why we are hiring
ZenGroup’s Customer Support team is looking for a Vietnamese speaker to provide exceptional support to our Vietnamese-speaking customers as part of our multilingual team, which provides support in 19 languages.
As a Customer Support Specialist, you’ll communicate with customers entirely through chat. Every day, you’ll have the opportunity to strengthen your language skills while helping customers purchase unique products from Japan, ranging from everyday essentials to rare collectibles. If you’re looking to build a career in the fast-growing cross-border e-commerce industry and thrive in a multicultural workplace, we’d love to meet you
Main Duties
- Multilingual customer inquiry handling (no phone calls, chat support only)
- Collaboration and reporting with other teams when handling complaints
- Management of remote operators (part-time)
- Other related tasks (translation, etc.)
Who We Are Looking For
Must-Have Skills
- Vietnamese (native language)
- Japanese language proficiency of JLPT N2 or higher *No qualifications required
- Business-level English proficiency (TOEIC 800 or higher) *No qualifications required
Preferred Skills
- Experience in the cross-border e-commerce industry or customer support
- Translation experience
- Basic HTML knowledge
- Other language skills
- Practical work experience at a small or medium-sized company
Personality
- Efficient thinking and execution skills: Ability to process tasks quickly and independently, excellent communication skills, and experience working in an office.
- Team player: Comfortable working as part of a global team of 20 or more people, and values teamwork to achieve goals.
- IT literacy: Ability to operate a computer smoothly for long periods of time in daily work. Also, a willingness to actively learn new tools and software to improve work efficiency.
- Global perspective: Candidates who can accept working in a diverse work environment composed of members with different ages, nationalities, cultures, and work ethics.
| Position | Vietnamese Language Customer Support |
| Department | Customer Support Department Operations Department Customer Support Department (1 Manager, 1 Deputy Manager, 7 Team Leaders, 20 Support Staff) |
| Contract Type | Permanent employee (full time) |
| Positions Available | 1 |
| Reason for hire | Vacancy |
| Working Hours | Standard working hours: 9:15 AM – 6:15 PM (8 working hours / 1 hour break) Flextime available: Start work anytime between 7:00 AM – 10:00 AM, with up to 2 hours of break time per day. *Standard working hours apply during the initial training period (approx. 2 months). |
| Work Location | Osaka Sakaisuji L Tower, 1 Chome-7-7 Kawaramachi, Chuo, Osaka, Osaka Prefecture, Japan *On-site |
| Access | Osaka Metro Chuo Line Sakaisuji Honmachi Station 6 mins |
| Salary | (Based on previous experience and ability) Bonus: Twice a year (June and December) Salary evaluation: Once a year 3 Month probationary period (salary same as above) ・If the required period of employment is not met, the employee will not be eligible for their initial bonus. |
| Other Allowances | ・Overtime (paid by minute) ・Transportation allowance (Up to ¥30,000/month) |
| Days Off & Vacation Leave | ・5-day workweek (Saturday & Sunday off) ・New Year holiday (4 days) ・Paid leave (26 days in year 1) ・Congratulatory and condolence leave ・Maternity/paternity leave ・Child care leave ・Personal day leave *Work is required on national holidays, excluding the New Year holiday. |
| Benefits | ・Complete social insurance (workers’ compensation, employment, health, welfare pension) ・Business casual dress code ・Training system (job-specific, level-specific training) ・Japanese/English lessons ・In-house club activities (karaoke, day camp, etc.) ・Monthly company events ・Free tea and coffee |
| Regarding Paid Vacation | 26 days of paid leave are provided from the first year, with the number increasing annually. In 2025, the paid leave usage rate exceeded 80%. |
Selection Process
First Interview (45~60mins) – Hiring Team *online or in-person
*Logic test + Customer support test (Logic test excluded for online interviews)
Second interview (45~60mins) – Customer support team *in-person
*Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region
*Logic Test + Translation test (Logic test if not completed during the first interview)
Third Interview (45~60mins) – HR Planning Team *online or in-person
*Company culture test
